Waterloo Wellington Self-Management Program
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Live life to the fullest with your ongoing health condition

The Empathy Effect: Countering Bias to Improve Health Outcomes   


The patient who is judged… may not follow up on important recommendations.
The patient who feels marginalized… may not ask critical questions to clarify treatment.
The patient who senses bias… may never return to that follow up visit.


This 4.5 hour training presents an extensive research base, a commitment to active learning and input from a diverse array of experts. This training uses structured self– reflection and focuses on practical skills that learners can bring to their daily work immediately. This workshop is designed for everyone who works in healthcare who comes into contact with patients/clients and families. 

The Empathy Effect workshop is based on three foundational premises: 

  1. Empathy is healing and judgment is harmful
  2. Vulnerable populations experience greater harm by judgment and lack of empathy
  3. We alll have judgments, and we can learn to mitigate them

Throughout the workshop, learners are invited to participate in a series of exercises that are graduated to engage learners around their own experiences in a safe and supportive environment. 


Learning Objectives:

  • List two of the three premises for empathy-based care
  • Identify the elements of the IN GEAR model for empathy conveyance
  • Identify two internal or external cues associated with interactions that invite judgment
  • Name at least one counter cue to shift from a view of judgment to one of understanding
  • Demonstrate at least two examples of conveying empathy


Upcoming Workshops 2024
Date Time Location Register
Coming Soon!

Registration is required to attend.

When registering for this program, please include your current mailing address as there is a workbook to go along with this program that will be mailed 1 week prior to the start date. 

Please note: there will be a $50.00 no- show fee if you do not cancel your registration 72 hours prior to the event


The Institute for Healthcare Communication is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. For more information about the Institute for Healthcare Communication, please visit  healthcarecomm.org/


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