Waterloo Wellington Self-Management Program
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Live life to the fullest with your ongoing health condition

The Empathy Effect: Countering Bias to Improve Health Outcomes- March 25, 2022- ONLINE WORKSHOP

6 - 150 Pinebush RD
Cambridge, Ontario
Canada N1R 8J8
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If you are experiencing any issues when registering for a program, please contact

Justine at 519-947-1000 ext 255.


This 4.5 hour training presents an extensive research base, a commitment to active learning and input from a diverse array of experts. This training uses structured self– reflection and focuses on practical skills that learners can bring to their daily work immediately.


This workshop is designed for everyone who works in healthcare who comes into contact with patients/clients and families.


Learning Objectives:

  • List two of the three premises for empathy-based care
  • Identify the elements of the IN GEAR model for empathy conveyance
  • Identify two internal or external cues associated with interactions that invite judgment
  • Name at least one counter cue to shift from a view of judgment to one of understanding
  • Demonstrate at least two examples of conveying empathy


A “VIRTUAL” Classroom

Workshops will be delivered using a password with a secure online videoconferencing tool to create interactive sessions.  Participants will be able to interact with the facilitators and other members of the group.  They can choose whether to be on camera.


Technology Requirements:

A personal computer, laptop, tablet or mobile phone with Internet access is required to connect to the workshop. If you are using a computer that does not have a microphone built in, then you will need a microphone or headset. 



A week prior to the workshop, instructions will be sent on how to join the group. There is no cost to attend. Registration is required and space is limited. 


By completing this registration, you agree to the Terms and Conditions of Waterloo Wellington Self-Management Program.


The Institute for Healthcare Communication is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. For more information about the Institute for Healthcare Communication, please visit  healthcarecomm.org/

Name: The Empathy Effect: Countering Bias to Improve Health Outcomes- March 25, 2022- ONLINE WORKSHOP
Address: 6 - 150 Pinebush RD
Cambridge, Ontario
Canada N1R 8J8
Date: Friday March 25, 2022 9:00 AM to 2:00 PM
Categories: Professional Workshops

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