Treating Patients with C.A.R.E. provides a conceptual model and specific techniques that guide all staff members—anyone who comes in contact with patients– to communicate in ways that will enhance satisfaction and encourage patient partnership. Participants use their own experiences in health care to identify staff actions that make a difference. Essential skills are organized into a four-point model:

Connect, Appreciate, Respond, and Empower (C.A.R.E.).

Registration is required to attend.

When registering for this program, please include your current mailing address as there is a workbook to go along with this program that will be mailed 1 week prior to the start date. 

A “VIRTUAL” Classroom:

Workshops will be delivered using a password with a secure online videoconferencing tool to create interactive sessions.  Participants will be able to interact with the facilitators and other members of the group.  They can choose whether to be on camera.

Technology Requirements:

A personal computer, laptop, tablet or mobile phone with Internet access is required to connect to the workshop. If you are using a computer that does not have a microphone built in, then you will need a microphone or headset. 

Registration:

A week prior to the workshop, instructions will be sent on how to join the group. There is no cost to attend. Registration is required and space is limited. 

By completing this registration, you agree to the Terms and Conditions of Waterloo Wellington Self-Management Program.