The Clinician-Patient Communication to Enhance Health Outcomes is a half-day interactive training session that assists the professional in enhancing their communication skills. The benefits of effective communication between clinicians and their patients are far-reaching and well documented. With growing pressures for improved care outcomes, higher client satisfaction, and increased job satisfaction among providers, organizations are developing a variety of strategies to become more patient-centered.

This ½ day program is designed for students and clinicians in active practice in all specialty areas.

Clinician-Patient Communication to Enhance Health Outcomes is based on the “4 Es” communication model that includes the following key points:

• Engaging the person
• Empathizing with their concerns
• Educating, using clear, concise language, and checking for understanding
• Enlisting the client as a partner and focus of the care

When registering for this program, please include your current mailing address in order to receive the workbook. The workbook will be mailed 1 week prior to the start date. 

A “VIRTUAL” Classroom:

Workshops will be delivered using a password with a secure online videoconferencing tool to create interactive sessions.  Participants will be able to interact with the facilitators and other members of the group.  They can choose whether to be on camera.

Technology Requirements:

A personal computer, laptop, tablet or mobile phone with Internet access is required to connect to the workshop. If you are using a computer that does not have a microphone built in, then you will need a microphone or headset. 

Registration:

A week prior to the workshop, instructions will be sent on how to join the group. There is no cost to attend. Registration is required and space is limited. 

By completing this registration, you agree to the Terms and Conditions of Waterloo Wellington Self-Management Program.